Future Planned (RFP)
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Future Planned (RFP)
No. RFP # RFP Title Brief Scope Notification Date Status
1. 2074959 Provision of Repaire & Revamping Services for the Production Specilities in Sounth and East Kuwait Areas Provision of Repaire & Revamping Services for the Production Specilities in Sounth and East Kuwait Areas 04/07/2020 Upcoming
2. 2074908 Waste Management within South & East Kuwait and Export and Marine Operational Areas of the Company Waste Management within South & East Kuwait and Export and Marine Operational Areas of the Company 01/07/2020 Upcoming
3. 2070900 Provision of Specialized Technical and Support Services for Support Services Group (S&EK) Provision of Specialized Technical and Support Services for Support Services Group (S&EK) 30/06/2020 Upcoming
4. 2074876 SECURITY SERVICES IN OILFIELD AREAS SECURITY SERVICES IN OILFIELD AREAS 29/06/2020 Upcoming
5. 2074862 Steam Injection and Produced Fluid Gathering Network in South Ratqa Steam Injection and Produced Fluid Gathering Network in South Ratqa 29/06/2020 Upcoming
6. 2071875 UTILIZATION OF KOC VACANT PREMISES - BANK RUN CASH OFFICE / MINI BRANCH ON UTILIZATION OF KOC VACANT PREMISES - BANK RUN CASH OFFICE / MINI BRANCH ON 18/06/2020 ISSUED
7. 2074597 INFORMATION TECHNOLOGY HELPDESK, DESKTOP LEASING AND SUPPORT SERVICES

Brief Scope of Services

The Services by way of summary shall include but not limited to the following:

1. Service Desk operations.

2. Network support services.

3. Mail and collaboration support services.

4. Data protection and recovery services.

5. Application support services.

6. Desktop and field support services.

7. ITIL Service Management implementation.

8. Service Level Agreement fulfilment.

9. Service enhancements and innovation.

10. Setup and continuous update of policies and procedures.

11. ISO standards accreditation and certification maintenance.

12. Resource management, continuous training and provision of backup staff.

13. Major deployment of IT Systems and Upgrade support.

14. Servers’ operating systems and applications Upgrades.

15. Hardware and software maintenance support.

16. Desktop operating systems and applications Upgrades.

17. On-Site workshop arrangement.

18. 365 x 24 support services for VIP, critical systems.

19. Stores keeping, inventory and assets control.

20. Logistics management (vehicles, drivers, laborers, etc.).

21. Provision of Customer Relationship Management (CRM) implementation, integration and continuous Upgrade.

22. Second level support and Escalation Management from Contractor’s head office and its technology partners.

23. Lease of state-of-the-art brand new IT systems.

24. Supply of Consumables.

25. Stock provisioning.

26. Supply of Equipment for Up-Grades

27. Supply of Additional Number of Equipment / Additional Equipment.

28. Diagnostic, replacement & OEM support.

29. Transition/ Handing Over.

30. Replacement of Obsolete products.

16/06/2020 Upcoming
8. 2074473 Provision of Support Services for Health Information Management System Provision of Support Services for Health Information Management System 08/06/2020 Upcoming
9. 2074410 PROVISION OF VESSELS AND BARGES FOR MARINE OIL SPILL RESPONSE OPERATIONS PROVISION OF VESSELS AND BARGES FOR MARINE OIL SPILL RESPONSE OPERATIONS 04/06/2020 Upcoming
10. 2074328 MAINTENANCE SERVICES FOR PRODUCTION FACILITIES IN WEST KUWAIT AREAS MAINTENANCE SERVICES FOR PRODUCTION FACILITIES IN WEST KUWAIT AREAS 28/05/2020 Upcoming